FAQ
Answers to the questions we get most about the trimmer-mower, the cordless washer, shipping and returns.
Frequently asked questions
Frequently asked questions
How long does shipping take?
How long does shipping take?
Free US shipping on every order. Orders are processed in 1–2 business days and delivered in 5–10 business days after dispatch. You'll receive a tracking number by email as soon as your order ships. We ship to the contiguous United States (48 states + DC).
What is your return policy?
What is your return policy?
You can return an item within 30 days of delivery in its original packaging with all accessories — it may be unboxed and tested. See our Refund policy for the full process.
Is there a warranty?
Is there a warranty?
Every unit is new and sealed. Fiskars publishes a full lifetime warranty on its garden tools; Chemical Guys and Gardzen add-ons carry their own manufacturers' published terms. Our cordless yard & wash tools are made for and sold only by Ovanliving, so warranty claims come straight to us: 30-day returns and free replacement of defective parts, with no third-party manufacturer in between. Keep your order confirmation as proof of purchase.
Will the trimmer-mower really mow my lawn?
Will the trimmer-mower really mow my lawn?
A small one, yes: townhouse lawns, side strips, slopes and the places a 21-inch mower can't turn. It cuts a 13.7-inch swath at 45, 60 or 75 mm on the included wheels. It is not a replacement for a full-size mower on a quarter acre or more.
How long do the batteries last?
How long do the batteries last?
Trimmer-mower: two 21V packs in the box, swap when one runs down; run time depends on grass height and the head in use. Washer: one 4.0Ah pack, about 20–30 minutes of spraying per charge, 3–4 hours to recharge. The spare 21V pack fits both.
Does the washer need an outdoor tap?
Does the washer need an outdoor tap?
No. The 200-inch intake hose with its filter draws from a bucket, pool, rain barrel or any container. Fill a bucket from the kitchen sink and wash the car in the street.
What pressure is the washer?
What pressure is the washer?
Pressure is adjustable through the 6-in-1 nozzle, from a soft shower for plants to a tight jet for wheel wells and patio grime. It is a cordless, bucket-fed washer for cars, patios and furniture — not a 2,000 PSI driveway stripper.
Is the saw blade safe for branches?
Is the saw blade safe for branches?
It is for light brush and woody weeds, not branches. For live branches up to 5/8 inch we sell the Fiskars bypass pruner alongside it; wear eye protection and closed shoes with every head.
Who makes these tools, and who do I call?
Who makes these tools, and who do I call?
They are Ovanliving's own tools, sold only here. Questions, parts and warranty claims come straight to us at support@ovanliving.com.